Return and Exchange Policy
We aim to provide our customers with an easy and convenient shopping experience,
and we hope you enjoy all that our site offers. Reefi guarantees complete satisfaction
with its products, and in case of customer dissatisfaction, they have the right to request
a return or exchange.
Return and Exchange Conditions:
1. Customers have the right to request a return or exchange of our products within
a maximum of 7 days from the date of receipt, except for the Serena brand to
ensure the safety of your children.
2. The product must be in the same condition as received and in its original
packaging.
3. Products cannot be returned or exchanged after the external packaging has
been opened.
4. The replacement product will be sent after we receive the exchanged product
from the shipping company.
5. A fee of 25 SAR applies within Riyadh and 35 SAR outside Riyadh.
6. If delivery was free due to the customer"s order exceeding the free delivery limit
and the total order amount falls below the limit after adjustment, the customer
must pay the delivery fee.
7. Online orders cannot be exchanged or returned at Reefi branches.
8. In-store purchases cannot be exchanged or returned through the online store.
Return and Exchange Process for Our Online Store:
Return Process:
After contacting customer service and filling out the return request form through
email:
or
via WhatsApp:
+966 53 991 2222
We will send you a shipping label. You will then hand the product to the shipping
company. The refund will be processed within a maximum of 14 working days after
verifying the product"s condition.
Exchange Process:
After contacting customer service and filling out the exchange request form through
email:
or
via WhatsApp:
+966 53 991 2222
We will send you a shipping label. You will then hand the product to the shipping
company. The replacement product will be sent after we receive the exchanged product
from the shipping company and verify its condition.
Modification Policy:
If there is an error in fulfilling the customer"s order, the customer has the right to
request a modification of the product within a maximum period of 7 days from the date
of receipt. The customer can modify or cancel the order if the order status is "New." If
the order status is "Ready" or "In Delivery," it cannot be modified or canceled, but the
customer can exchange or return the product according to the return and exchange
conditions.
Failure to Receive the Order:
Reefi ensures the delivery of products to you. However, if the customer wishes
not to receive the order or does not respond to the shipping companies, they will bear
the return cost of 25 SAR within Riyadh and 35 SAR outside Riyadh.
Return and Exchange Process for Reefi Branches:
1- Customers have the right to return and exchange products within a maximum of 7
days from the date of purchase. Discounted products are an exception, with a return
period of 1 day and an exchange period of 3 days only.
2- Products cannot be returned or exchanged after the external packaging has been
opened.
3- Returns and exchanges can be made at any of our branches.
4- The original receipt must be presented to process the return or exchange.
